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What are the setup fees and monthly
costs involved?
HostBuilder™ does not charge
on a ‘per site’ basis, nor do we
charge a set up fee for any of your
domains.
You simply pick a plan and
that is your monthly rate.
Best of all, our packages
grow with you, and there is never a fee to upgrade
to a higher level of service.
Is
there a trial period or money-back
guarantee?
HostBuilder™
offers a full 15-day money back
guarantee. No questions asked. If
you are not happy for any reason,
cancel your HostBuilder™ service
within 15 days of signup and your
full setup fee and monthly costs
will be refunded. HostBuilder™ does
not offer a 15-day money back guarantee
on services ordered for your clients
after your 15-day guarantee period.
The only exception to a refund,
is if you violate HostBuilder™ Terms
of Service(TOS). Violations of the
TOS usually are due to spamming,
hacking, and illegal content.
How
fast are accounts set up?
HostBuilder™
strives for a setup time of no more
than 6 hours per order. If an order
is placed during normal business
day hours, orders may be processed
in only a few minutes. If an order
is placed in the middle of a night,
when the least amount of staff is
on-site, orders may take slightly
longer to process.
Will my clients find out
about HostBuilder™
HostBuilder™
attempts to hide all mention and
tracing of HostBuilder™ for its
resellers. HostBuilder™ offers anonymous
nameservers, web browser control
panels,
server names, at no additional
charge. HostBuilder™ uses the name
"Network Operations Center,
Inc.", ZephyrDNS’ and
"hostnoc.net" for
all of its anonymous needs. Branded
support, in your conpany's name,
is also available as an add-on to
the reseller program. Full details
are available by contacting the
Sales Department via the Online
‘Live Support’.
How
am I billed?
HostBuilder™
invoices you via email. You can
login to our custom billing software
as well, at any time. Hard copy
invoices can be printed online,
as well as past statements and charges
to your account. You will receive
an invoice for each service/account
order every month on the same day
the service was ordered (if it is
a monthly sevice). Special arrangements
can be made for custom billing requirements.
HostBuilder™ accepts American Express, Diners Club, Discover, JCB,
MasterCard, Visa. Certain restrictions may apply depending on
the country where the card is issued.
2Checkout.com is an authorized retailer for goods and services provided by
HostBuilder.com.
How
do I bill my clients?
HostBuilder™
does not currently get involved
with your billing practices for
your clients. For this reason you
are free to charge any price that
you wish for the services you provide,
and just pay HostBuilder™ your low
reseller costs for such. HostBuilder™
does offer Merchant Accounts via
our partners, so that you can sign
up to accept credit cards for your
business.
How
do I place my orders?
All orders
for HostBuilder.com are placed through 2CheckOut.com - 2CheckOut.com Inc. (Ohio, USA) is an authorized retailer
for goods and services provided by HostBuilder.com.
Do
you provide technical support to
my clients?
The
reseller is required to provide
technical support directly to their
clients. If a reseller does not
know the answer to a question, they
may ask HostBuilder™, and in turn
relay the answer to their client.
HostBuilder™ does offer direct support
services an add-on feature. Full
details are available by contacting
the Sales Department via our online
‘Live Support’.
Are
there any hidden costs?
No.
All costs are stated plainly on
our website. We do not hide fees
in fineprint, or in our terms of
service pages. The only costs that
are commonly found to occur beyond
your expected flat monthly rates
per service, are those due to increased
disk space or bandwidth usage. Pricing
for such is plainly stated on our
website. HostBuilder™ very often
will allow you to upgrade your packages
to the next size up, should you
see an increase in disk space levels
or bandwidth usage for the current
month, and not want to pay for such
additional usage. Disk space usage
and availability, as well as estimated
bandwidth usage, is available to
you in the majority of the control
panel versions included with the
hosting packages.
What
products & services can I resell?
HostBuilder™
resellers currently can offer Red
Hat™ Linux virtual hosting and dedicated servers.
What
happens if I decide to leave HostBuilder™
You
are free to leave at anytime. Your
HostBuilder™ services are on a month-to-month
basis, without any required contract.
The clients you have signed up with
as a HostBuilder™ reseller, are
your clients. You are free to take
them with you if for any reason
you decide to leave HostBuilder™.
Is
there a discount if I pre-pay for
a number of months in advance?
HostBuilder™
does not currently offer a discount
to resellers for advance payments
on their account.
Will
my clients have their own IP number
or is it shared?
This
depends on the type of hosting packages
you order. Some HostBuilder™
hosting packages come with a dedicated
IP address. The smaller packages, that are
budget minded, and use shared IPs.
HostBuilder™ dedicated servers have
the ability to utilize IP based,
or IPless, virtual hosting configurations.
What
type of support do you offer? Average
Response Time?
HostBuilder™
offers support to our resellers
24/7/365, email, AOL IM,
ICQ IM, MSN IM, Yahoo IM. Response
times of just a few minutes are
quite common during normal business
hours. The HostBuilder™ administration
carefully monitors that the HostBuilder™
support staff maintains a fast response
time, with courteous and helpful
service.
What
are the hardware specs of the servers?
Every
server at HostBuilder™ has different
specifications. Whenever a server
reaches what we feel to be the limit,
another server is built. HostBuilder™
is constantly upgrading the server
hardware on our network. If more
drive space, memory, or faster processors
are needed, they are added in at
that time. The average shared server
is P-IV processor system, with
512-1024MB RAM, and 120G IDE
hard drive(s). All HostBuilder™
servers run spare hard drives for
backup requirements.
How
many sites are currently running
on per server?
HostBuilder™
does not have a set quantity of
domains running on each machine.
We find that ten domains can utilize
more resources than 200 others.
HostBuilder™ monitors each server's
performance levels and attempts
to maintain a low server load average
and high cpu availability. As needed,
HostBuilder™ will upgrade the hardware,
to increase server performance.
Individual domains that become to
much for the server to handle, and
utilize too much server resources,
are moved to servers set up specifically
for such resource intensive accounts.
Do
you host adult sites?
HostBuilder™
does not host adult sites on the
same servers as normal hosting sites.
HostBuilder™ has a separate division
for such material. Adult material
servers are subject to a monthly
licensing fee of $ 75 per month
plus the service plan.
May
I view your Terms Of Service?
The
HostBuilder™ terms of service (TOS),
including policy and service guidelines,
are available online at: http://www.hostbuilder.com/policy/TOS.shtml
How
long have you been in business?
The
company has been in business since
October 2000.
Do
you provide content for the resellers'
websites?
All
HostBuilder™ resellers are free
to copy, and modify for their needs,
any text-only material from the
HostBuilder™ website. This will
help resellers with their sales
efforts, and assist them in designing
a complete and professional sales
site. We ask that if for any reason
you decide to stop reselling HostBuilder™
services, that you remove such material
based on copyrighted HostBuilder™
design from your sales tools and
website.
Do
you support International domain
names and clients?
HostBuilder™
can host all international domains
on its servers. HostBuilder™ can
accept foreign clientele, just please
be advised that all correspondence
must be conducted in English. The
reseller, or the end-user, is responsible
for handling the registration process
of foreign domain name(s). This
must be pointed to nameservers on
the HostBuilder™ network as assigned,
or you can use other nameservers
and route the domain name to the
IP address you are assigned. HostBuilder™
cannot handle the foreign domain
registration process for you, due
to the fact that we do not speak
all of the potential foreign languages
that may be involved. HostBuilder™
will assist you however, with any
technical information need to accomplish
this.
What
if one of my clients break your
"acceptable usage policy"
rules?
Regardless
of whether a client is a retail
account, or a reseller client, all
violations of our TOS are treated
the same. Users' sites may be suspended
for violations of policy, or if
extreme, or second time offenders,
sites may be cancelled. Each occurrence
is dealt with on a case by case
basis, and we try to work things
out with every client. Notifications
will be sent to the reseller, if
HostBuilder™ takes any action on
one of their resold accounts.
What
is to prevent my clients from moving
directly to you?
HostBuilder™
DOES NOT accept clientele of our
resellers as direct, retail HostBuilder™
customers. Your clients belong to
you, and HostBuilder™ will never
attempt to gain their direct business.
The only exception to this policy
is if the reseller is exiting the
hosting business, and wants us to
take over the service for his clients.
The HostBuilder™ reseller program
is an integral part of the family
of services offered at HostBuilder™,
and we intend to keep our resellers
healthy and growing.
Can
I customize the control panel?
HostBuilder™
provides three options for skins
on the control panel. HostBuilder
™ offers a branded control panel,
using HostBuilder™ logos, that our
retail clients utilize. Also available
is an anonymous version of the same
control panel style, without HostBuilder™
mention or logos. Either option
is available for usage at no charge
to HostBuilder™ resellers. HostBuilder™
also offers a custom branded control
panel option, as an add-on to our
reseller and dedicated server provider
clients. This is a paid add-on to
the service. You can fully customize
the html and graphics, as well as
add your own links and cgi scripts.
Full details are available on the
Reseller Add-On Services page. Sample
control panels are also available
of the HostBuilder™ branded and
Anonymous control panels.
What
if I want to upgrade to a dedicated
server in the future?
Not
a problem. HostBuilder™ will assist
you in setting up the sites on your
dedicated server, and help you transfer
all the users' files over as well.
It can be a very simple procedure,
with minimal downtime. HostBuilder™
will leave the shared server accounts
active while the transfer is occurring,
until dns properly clears up, and
all clients are satisfied that their
sites are functioning perfectly
on the new dedicated server.
Why
should I choose HostBuilder™ for
my Reseller Plan?
Simple.
HostBuilder™ is one of the few hosting
companies in the world that specializes
in providing services to resellers.
HostBuilder™ was founded on the
basis of marketing to resellers,
rather than directly to the public.
The HostBuilder™ reseller program
is one of the easiest in the industry,
simple plans and simple procing.
HostBuilder™ maintains one of the
most feature rich hosting packages
in the industry, so advanced that
many hosting companies cannot compete.
The pricing structure is constructed
to allow the reseller to make a
large profit, with minimal sales.
HostBuilder™ has one of the few
reseller programs that offer support
directly to your clients. HostBuilder™
offers Cpanel™ & WebHostManager™
on it's packages, the premier software
in the business. HostBuilder™ offers
a 15 day full money back guarantee
for new resellers that sign up...so
you really cannot loose by selecting
HostBuilder™. HostBuilder™ would
love to welcome you to one of the
most complete reseller programs
available.
How
do I get started?
Simple!
Just proceed with an order of the plan you chose. Shortly after that
you will receive welcome email with account info.
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